Réceptionniste Tournant H/F

We are seeking a full-time Receptionist to join our dynamic team at the 4-star Mercure Paris Pont de Levallois Neuilly hotel, located in the heart of Levallois-Perret.

As a Receptionist, you will be responsible for:

• Welcoming guests with professionalism and courtesy from arrival to departure.
• Managing check-in and check-out procedures.
• Handling reservations (phone, email, website) and optimising occupancy.
• Responding to guest requests (local information, services, complaints).
• Collaborating with other departments (concierge, housekeeping, bar, room service) to ensure guest satisfaction.
• Processing payments, invoicing, and closing cash registers.
• Maintaining the reception area's cleanliness and organisation.

Requirements:

• Excellent presentation, customer service skills, reactivity, and ability to multitask.
• Availability to work varied shifts, including weekends and public holidays.
• Previous experience in a similar role is desirable.
• Proficiency in FOLS software or equivalent.
• Fluency in English is essential; knowledge of other languages is a plus.

Additional Information:

• Permanent contract, available immediately.
• 50% reimbursement of transportation costs (Pass Navigo).
• Working hours: 39 hours/week, variable schedule including weekends and public holidays.
• Accor employee benefits, including 30% discount on group hotels and reductions with partner companies.