Description
Welcome to the Mercure Plaza Republique hotel in the heart of Lyon!
We are looking for a talented individual to join our reception team as part of an alternation program.
As a Receptionist in Alternation, you will be responsible for:
- Providing a warm, efficient, and high-quality welcome to our guests
- Managing check-in and check-out procedures using our hotel's computer system
- Verifying guest reservations and guarantees
- Ensuring seamless communication with colleagues and superiors regarding guest stays
- Handling phone calls and taking reservations
- Managing the cash register and performing administrative tasks
- Responding to guest requests and resolving issues promptly
- Ensuring that special guest requests are transmitted to relevant departments
- Contributing to guest loyalty and retention
To succeed in this role, you should possess:
- Excellent English language skills
- A passion for delivering exceptional customer service
- Strong computer skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team and independently
- Initiative and attention to detail
- Organisational and rigorous approach
- Flexibility and versatility
Working at Mercure offers numerous benefits, including:
- Integration into the Essendi group within a managed hotel
- 39-hour alternation contract per week
- Company mutual insurance
- Various bonuses
- 50% reimbursement of transportation costs
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