Description
The Mercure Paris Notre Dame Saint Germain des Prés hotel is seeking a new talent for a Night Receptionist position.
Job Summary: The successful candidate will work a rhythm of 4 consecutive nights worked followed by 4 days off, equating to 151.67 hours per month.
Key Responsibilities:
- Provide a warm and personalised welcome to guests, manage check-ins and check-outs, respond to requests, and ensure customer satisfaction throughout their stay.
- Manage the reception area, handle reservations, phone calls, emails, billing, payments, and cash operations.
- Ensure the safety and security of guests and the establishment, manage unexpected situations, and maintain operational continuity in the absence of management.
- Perform night audits, generate reports, and prepare necessary information for the next day's teams.
- Prepare the breakfast buffet according to quality, hygiene, and presentation standards.
- Coordinate internally with various hotel departments to guarantee effective follow-up of guest requests.
- Promote the ALL – Accor Live Limitless loyalty programme, adhere to Mercure brand standards, and embody the Heartist spirit through attentive and personalised service.
Requirements:
- Punctuality, motivation, and a strong sense of teamwork
- Excellent communication and interpersonal skills
- Ability to listen and anticipate needs
- Good presentation and elocution skills
- Dynamic and commercial mindset
- Prior experience in hotel reception is desirable
- Fluency in French and English, both written and spoken; proficiency in a third language is an advantage
- Familiarity with FOLS and Resaweb software
Benefits:
- A friendly and dynamic work environment
- Opportunities for career growth within the Accor group
- Continuous training and personalised support
- 50% reimbursement of transportation costs
- Access to the Heartist Card, which offers preferential rates at Accor hotels
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