Réceptionniste de nuit

We are seeking a Night Receptionist to join our 5-star hotel, Hôtel & Spa La Licorne, located in the heart of Troyes.

As a Night Receptionist, you will be responsible for ensuring the smooth operation of our nocturnal activities and providing excellent customer service to our guests.

Responsibilities:

• Provide personalised welcome and farewell to our guests, adhering to the high standards of a 5-star establishment.
• Manage check-in and check-out procedures, as well as billing and payment operations.
• Operate our property management system, Opéra Cloud PMS, to manage reservations, guest accounts, and daily operations.
• Conduct nightly audits and ensure accurate financial transactions.
• Monitor cash handling and reconcile daily transactions.
• Address guest requests and resolve any issues promptly and professionally.
• Ensure the safety and security of our guests, colleagues, and premises during the night shift.
• Prepare thorough handovers for the morning team.
• Maintain the presentation of our reception areas and adhere to hotel procedures.

Qualifications:

• Operational proficiency in Opéra Cloud PMS is essential.
• Excellent communication and interpersonal skills.
• High level of autonomy and sense of responsibility.
• Strong organisational and prioritisation skills.
• Proficiency in French and professional-level English.
• Ability to make informed decisions.