Description
We are seeking a creative and enthusiastic talent to join our team at ibis Paris Gare de Lyon Reuilly, a hotel located near Gare de Lyon in Paris.
The hotel has an annual occupancy rate of over 90% and a quality score of 4.7/5 (Accor) and 4.2/5 (Google).
As a Night Receptionist, you will be responsible for the activities of the establishment in the absence of your hierarchy.
Your main missions:
- Ensure the safety of customers and the establishment
- Manage technical incidents
- Handle front office tasks such as customer reception, check-in, check-out, and billing
- Manage reservations, including control, taking, and modifying individual and group reservations
- Provide effective communication to internal departments to ensure impeccable customer service
- Provide personalized and warm welcome to customers
- Perform administrative and operational tasks such as managing emails, phone calls, and reporting
Requirements:
- French and English required
- Knowledge of FOLS is a plus
- Beginner profile accepted
- Neat presentation
- You are smiling, proactive, and empathetic
Benefits:
- Collaborator card offering reduced rates at Accor and its partners
- Reimbursement of transportation costs in IDF up to 75%
- Bonus on completions
- Implementation of a bonus or gift card to reward team and individual challenges
- Compensatory food allowances
- Annual bonus based on results
- Internal training and a plan of trainings delivered by the ACCOR academy
- Opportunity to develop your talents and grow within the establishment and across the hotels in our network
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