Description
The Mövenpick Hotel and Casino Malabata Tanger is seeking a Receptionist to join their team.
As a Receptionist, you will ensure a smooth and pleasant experience for guests, providing excellent customer service and ensuring that all guest needs are met.
Responsibilities:
- Check-in and check-out guests, manage payments and billing
- Respond efficiently to guest needs, questions, and requests during their stay
- Coordinate with other departments (Housekeeping, Restaurant, Guest Relations, etc.) to provide a seamless service
- Provide useful information about the hotel, its services, and local attractions
- Maintain the reception area, ensuring cleanliness, organisation, and availability of materials
- Identify and report guest feedback to contribute to continuous service improvement
- Promote the brand's loyalty program and track its progress
- Apply and respect internal procedures, quality standards, and safety guidelines
Qualifications:
- Excellent presentation and natural sense of welcome
- Good communication and interpersonal skills, with a positive attitude
- Organised, meticulous, and able to multitask
- Computer literacy; knowledge of Opera is an asset
- Team spirit, autonomy, and a strong focus on customer service
- Experience in a similar role in the hospitality industry is desirable
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