Quality Specialist - Medical Support (Day Shift)

We are looking for a Clinical Quality Analyst to safeguard the clinical quality of every patient-facing Medical Support interaction at Eucalyptus.

You will partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

Responsibilities

• Clinical Quality Auditing: Audit patient-facing Medical Support interactions across phone, email, and chat , escalation, discovery, eligibility and Medical Support calls, side-effect queues, pre-approvals, and formal patient check-ins
• Assess both experience quality (tone, empathy, clarity, de-escalation) and clinical quality (accuracy of information, appropriateness of advice, safety-netting, documentation, escalation decisions)
• Deliver audit coverage at a frequency and sample design that is genuinely representative across every channel, queue, and team member
• Maintain audit documentation that is complete, defensible, and stands up to regulatory scrutiny

Requirements

• 3–5 years of post-qualification clinical experience, with at least 2 years in a clinical quality, clinical governance, safety and quality, audit, accreditation, or incident review capacity , telehealth or a fast-paced healthcare environment is a strong plus
• A clinical qualification and background , registered nurse, midwife, pharmacist, paramedic, or allied health professional
• Experience auditing clinical care or clinical documentation , you have reviewed cases against a standard, formed a view, and defended it
• Analytically capable , you turn a pattern across fifty audits into a clear, evidenced recommendation
• Comfortable in spreadsheets and reporting tools; SQL or dashboard experience is a bonus, not a requirement

Benefits

• Comprehensive health coverage (including up to 2 dependents)
• Vacation, sick, and parental leaves
• 13th-month pay
• Statutory benefits
• Transport allowance
• Wellness budgets
• Social clubs
• Hybrid work arrangement