Program Support Specialist

This position provides program, policy, and operational support to strengthen OCSE's oversight of state, tribal, and territorial child support programs.

The role supports federal monitoring and compliance activities by reviewing program plans, reports, budgets, corrective action plans, and operational data; providing technical assistance and policy guidance to grantees; supporting program reviews and audit resolution activities; and coordinating with federal, state and tribal partners to improve program performance, operational effectiveness, and compliance with federal requirements.

Responsibilities:

• Provide programmatic and policy support to federal staff, grantees, and partner agencies on Child Support Enforcement program administration and compliance.
• Review and analyze state, tribal, and territorial plans, amendments, reports, corrective action plans, budgets, and related documentation for compliance with federal laws, regulations, and program requirements.
• Deliver technical assistance and guidance to grantees on policy interpretation, operational improvements, program performance, and implementation of corrective actions.
• Coordinate with federal, state, tribal, and local stakeholders to support program integration, collaboration, and service delivery improvements.
• Conduct program monitoring activities, including virtual and onsite reviews, data analysis, and assessment of grantee operations and performance.
• Reviews state and tribal plans and amendments for assigned CSE programs to ensure compliance with federal laws and regulations.
• Reviews tribal budget applications annually for compliance with federal laws, cost principles and regulations.
• Support audit resolution activities, including review of findings, corrective action tracking, and compliance monitoring.
• Support development and implementation of new initiatives thru cross agency and cross divisional collaborations, program enhancements, technical assistance strategies, and operational processes.
• Analyze complex programmatic, operational, and performance data to identify risks, inefficiencies, trends, and opportunities for improvement.
• Assist with preparation of reports, briefing materials, recommendations, and presentations for leadership, conferences, and stakeholder meetings.
• Participate in special projects, studies, surveys, and cross-functional initiatives supporting federal program objectives.

Required Skills:

• Demonstrated knowledge of federal grant administration, Title IV-D of the Social Security Act, program compliance, and child support program operations.
• Experience interpreting and applying federal laws, regulations, policies, and guidance.
• Strong analytical and problem-solving skills with ability to evaluate complex program and operational issues.
• Experience conducting program reviews, assessments, monitoring activities, and data analysis.
• Ability to provide technical assistance and communicate effectively with federal, state, tribal, and local stakeholders.
• Strong written and verbal communication skills, including briefing, presentation, and report development.
• Experience coordinating and identifying initiatives across multiple organizations, stakeholders, and program areas.
• Ability to manage multiple priorities and work independently in a fast-paced federal environment.
• Proficiency with Microsoft Office Suite and data analysis/reporting tools.
• Experience supporting HHS, ACF, OCSE, or other federal human services programs.

The likely salary range for this position is $93,662 - $120,750.