Officer, Strategy Support

The Officer, Strategy Support provides administrative, coordination and analytical support to the senior executive and strategy team to enable effective execution of Manulife’s strategic priorities.

The role focuses on organizing meetings and priorities, coordinating stakeholders, tracking initiatives and ensuring timely follow-through.

Working with business leaders and internal and external stakeholders, the role keeps information and actions organized, prepares meeting and reporting materials, supports basic research and analysis, and helps keep decisions and commitments on track.

Position Responsibilities:

• Provide day-to-day administrative and coordination support to the senior executive and strategy team, helping them stay focused on strategic priorities.
• Independently prioritize day-to-day requests and handle routine administrative matters, escalating issues that require the executive’s input or decision.
• Manage calendars and meeting requests, coordinate agendas and materials, and flag urgent matters or scheduling conflicts.
• Organize meetings and planning discussions, record key decisions and action items, and follow up with responsible colleagues on outstanding actions.
• Maintain initiative trackers and simple project plans, collect progress updates, track deadlines and dependencies, and flag delays or issues to the executive and strategy team.
• Coordinate information flow with business leaders and internal and external stakeholders, including Board and committee contacts where required, to support timely inputs and follow-through on commitments.
• Gather and organize information, carry out basic research and analysis, and prepare summaries, presentations, briefing materials and regular management reports under the guidance of the strategy team.
• Review and organize incoming correspondence and materials, highlight required actions and deadlines, and draft confidential correspondence and documents as directed.
• Coordinate travel arrangements and itineraries, complete expense reports and maintain accurate expense records.
• Maintain confidential files and records, organize the role’s workload and provide other support as assigned, exercising sound judgment and discretion.

Required Qualifications:

• University degree or equivalent relevant experience.
• Minimum 3 years’ relevant experience, including calendar management, meeting coordination, correspondence and administrative support. Experience in project coordination, supporting a strategy team or working in financial services is an advantage.
• Comfortable gathering and organizing information, performing basic analysis and preparing clear summaries; specialist strategy or actuarial expertise is not required.
• Strong interpersonal and communication skills, with the ability to coordinate with senior stakeholders and prepare clear meeting notes, presentations and confidential correspondence.
• Strong organization, attention to detail and prioritization skills, with the ability to coordinate meetings, maintain initiative trackers and follow up on actions independently and under tight deadlines.
• Sound judgment, discretion, tact and diplomacy when handling sensitive information and contacts.
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel and PowerPoint, for scheduling, maintaining trackers and preparing spreadsheets, presentations and reports.
• Ability to learn and follow organizational policies and administrative processes, with a practical, service-oriented approach.
• Fluent English is mandatory; written and spoken Mandarin and Cantonese are preferred.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.