Program Manager, Customer Education

At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey with curriculum and consistent, high-quality content for their programs.

Program Design and Curriculum

• Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey
• Apply adult learning principles and instructional design models to set objectives and build and sequence content
• Translate product releases and expert workflows into practical lessons for legal professionals
• Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey
• Partner with Product and Customer Success to keep curriculum current as the platform evolves

Global Webinar Program

• Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up
• Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides
• Facilitate and moderate sessions for audiences of all sizes
• Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters
• Track attendance, engagement, and post-session product usage, and use the results to refine topics and formats

Workshops and Program Support

• Develop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides
• Partner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design
• Set shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs
• Update workshops and shared materials as Harvey releases new products and features

Program Materials

• Create one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room
• Apply Harvey brand standards and strong visual design to every asset
• Maintain an organized, current library of customer-facing learning resources
• Partner with Customer Success to embed resources in onboarding and renewal programs across customer segments

Learning Platform Operations

• Publish and maintain content in Harvey Academy LMS
• Configure courses, enrollments, and learning paths by audience and region
• Report on completion, engagement, and adoption metrics

Requirements

• Four or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company
• Experience supporting cross-functional colleagues with curriculum and content for their programs
• A portfolio that shows your program and visual design work
• Experience running live training programs, such as a global webinar series
• Command of instructional design methods and adult learning theory
• Strong visual design skills in Figma, Claude, Google Slides, or similar tools
• Hands-on experience with at least one LMS or customer academy platform
• Clear, precise writing for professional audiences
• Working knowledge of generative AI and how legal professionals use it
• Confident facilitation for large virtual audiences
• Strong organization and sound judgment in prioritizing competing requests