Launch Program Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering Services Launch Team needs talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Launch team is seeking a qualified candidate to solve the complex challenges of progressive innovation to drive efficiencies at operational benchmark rates. We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!

As a Launch Program Manager, you will work with and influence numerous cross-functional stakeholders both inside and outside of Global Engineering Services (GES) with a direct impact to our internal customers in operations. This role calls for an individual who is proficient in continuous improvement and is experienced in strategically developing processes and mechanisms to achieve business goals.

This role requires up to 75% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key Job Responsibilities

• Gain trust and consistently deliver results
• Work backwards from the customer to scope and define program requirements and critical milestones
• Navigate ambiguous situations without heavily relying on direct support from their leader
• Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups
• Manage multiple projects with competing deadlines whilst maintaining a customer focus
• Collaborate and influence team members, work with development teams and other business groups, and present projects to senior leadership on a regular basis
• Partner to build and execute on new initiatives and roadmaps each year
• Optimize cross-team processes that improve team efficacy and delivery
• Take ownership and accountability for programs, while maintaining the ability to ask for help, and escalate issues and problems as necessary to keep programs on track
• Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape
• Dive into the details and leverage high judgment and gut instinct
• Communicate effectively to all stakeholders related to a launch or program/project
• This role requires extensive travel, up to 75%.

A Day in the Life

• Managing the Road to Launch process, which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for success
• Managing day-to-day relationships with multiple site types under the GES Launch Team scope
• Coordinating GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational success
• Deep diving existing processes to identify defects or opportunities for process improvements
• Compiling, managing, and reporting on weekly project metrics
• Driving multiple projects to optimize, standardize, and/or improve processes within and outside of launch

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About the Team The team is open to hiring candidates based in the following locations: Dallas, TX; Houston, TX; Austin, TX; Los Angeles Metro Area; Phoenix Metro Area; Arlington VA; Bellevue, WA; Seattle, WA; Boston Metro Area; Nashville, TN; New York City.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field