Program Analyst

GDIT is seeking a Program Analyst to support a mission-critical Agile Tools, Licensing and Shared Services (ATLAS) at the Centers for Medicare & Medicaid Services (CMS), to deliver secure and reliable digital services.

The Program Analyst will provide day-to-day program, analytical, administrative, and specialized financial support while helping advance technology modernization and service-delivery initiatives. You'll collaborate with application teams, program leadership, and government stakeholders to define requirements for enterprise tools, DevOps capabilities, and CI/CD pipeline services. You'll assess current development and delivery processes, recommend future-state workflows, support application onboarding and process standardization, and report metrics related to tool adoption, pipeline usage, and service performance.

Responsibilities:

• Elicit, analyze, validate, and document requirements from application teams, government stakeholders, and other program participants for enterprise tools, DevOps capabilities, and CI/CD pipeline services.
• Assess current-state application development and delivery processes to identify gaps, risks, dependencies, inefficiencies, and bottlenecks.
• Define and document future-state workflows, process improvements, implementation approaches, and technology adoption plans.
• Translate business, operational, and technical needs into user stories, acceptance criteria, use cases, and prioritized backlog items in Jira or similar tools.
• Facilitate requirements-gathering sessions, stakeholder interviews, process reviews, and workflow-design discussions.
• Support technology and tool-selection activities by documenting use cases, evaluation criteria, findings, and recommendations.
• Assist application teams with onboarding to enterprise tools, DevOps services, and CI/CD pipelines.
• Develop and maintain standardized onboarding processes, procedures, templates, trackers, workflows, and supporting documentation.
• Define, track, analyze, and report metrics related to tool adoption, pipeline usage, onboarding progress, service performance, and process effectiveness.
• Create dashboards, spreadsheets, status reports, presentations, and other materials that communicate program performance, risks, trends, and progress.
• Perform administrative and analytical tasks in support of contract requirements and daily PMO operations.
• Support the management, tracking, analysis, and reporting of program data, deliverables, action items, and personnel activities.
• Help ensure compliance with internal procedures, contractual requirements, and applicable federal regulations.
• Collaborate with program leadership, federal agency customers, government personnel, application teams, technical teams, vendors, and geographically dispersed stakeholders.
• Participate in ad hoc analyses, special projects, and continuous-improvement initiatives.
• Perform additional duties as assigned.

Requirements:

• 5+ years of related experience in program support, business or requirements analysis, administration, operations, finance, technology delivery, or a related area.
• Experience eliciting, analyzing, validating, and documenting business, operational, and technical requirements.
• Familiarity with DevOps concepts, CI/CD pipelines, software development and delivery workflows, application onboarding, and enterprise technology tools.
• Experience supporting the evaluation, selection, onboarding, or adoption of DevOps and CI/CD tools.
• Experience developing process maps, workflow diagrams, requirements traceability documentation, dashboards, and executive-level reports.
• Ability to translate stakeholder needs into user stories, acceptance criteria, backlog items, workflows, and actionable implementation plans.
• Experience using Jira or a comparable work-management platform to document and manage requirements, user stories, acceptance criteria, and backlog items.
• Strong organizational, analytical, problem-solving, and time-management skills, with the ability to manage multiple actions, priorities, stakeholders, and deadlines.
• Strong written and verbal communication skills, including the ability to interact program leadership, federal agency customers, government personnel, technical teams, vendors, and geographically dispersed stakeholders.
• Ability to review documentation for completeness and accuracy, identify discrepancies, maintain detailed records, and track actions through completion.
• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and Teams.

Benefits:

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace