Productivity & Engagement Associate

Grab is Southeast Asia's leading superapp, providing services such as food delivery, financial management, and ride-hailing.

The Productivity and Engagement Associate will manage driver productivity, retention, payment collection, and fleet risk management in Palembang.

Key Responsibilities:

• Develop strategy and monitor churn, overdue, and productivity targets, monitor Goals, identify underperforming drivers, maintain dashboard and SOPs.
• Organize driver engagement to implement coaching, quality improvement, and retention programs.
• Manage financial governance for payment collection and escalate overdue payment.
• Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery.

Requirements:

• Minimum Bachelor's degree from any major.
• At least 3 years of experience in a similar role.
• Experience in driver engagement and retention.
• Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates.
• Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions.
• Experience in diagnosing performance drops or spikes in arrears to resolve systemic operational issues.
• Experience designing driver programs that balance productivity goals with sustainable partner support.

Benefits:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, a benefits package that suits your needs and aspirations.
• Parental and Birthday leave.
• Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme.
• FlexWork arrangements such as differentiated hours.