Product Operations Associate

We are seeking a Product Operations Associate to support the success of our web-based electronic platform, Argus Open Markets (AOM). This platform enables registered market participants to post bids, offers and initiate commodity deals in real time on the spot market.

The successful candidate will play a key role in the success of Argus Open Markets, our real-time commodities trading platform. They will support operations, enhance functionality, and shape the user experience.

Key Responsibilities:

• Maintain AOM platform:

+ Facilitate onboarding of new users and organisations to the platform + Lead implementation of regular operational changes + Facilitate daily stand-ups and participate in sprint planning and requirement refinement sessions + Build and maintain documentation covering operational processes and platform settings + Handle requests for changes to platform configuration + Support the development of new/improved platform functionality and admin tooling + Support data analysis with Excel and SQL knowledge

• Customer support:

+ Handle customer support queries and address user issues + Manage production issues and facilitate escalation process + Provide training and support to internal stakeholders + Develop training documentation + Support the development of help documentation for platform users

• Platform Enhancement:

+ Handle requests for changes/enhancements from internal stakeholders + Support the documenting of new requirements and supporting new feature analysis + Lead technical preparation for market/product launches

Requirements:

• A computer science degree or similar, or equivalent experience
• Developer background; Interest in or experience of Product Management
• Project Management experience in successfully introducing technology-based solutions
• Trading application or FinTech experience is an advantage
• Reasonably proficient in use of Excel and similar tools for tracking and reporting
• Experience with SQL queries is an advantage
• Strong communication skills with experience building relationships across different functions and levels within the business
• Effective organisation and time management skills
• Self-motivated, autonomous and results driven individual

What’s in it for you:

• Competitive salary and company bonus scheme
• Group pension scheme
• Group healthcare and life assurance scheme
• Hybrid working environment (currently two days in office)
• 25 days annual holiday with incremental increase up to 30 days
• Subsidised gym membership
• Season ticket travel loan
• Cycle to work scheme
• Flexible benefits platform