Product Manager I

EarnIn is seeking a dedicated Product Manager to support its core Customer Care platform (Kustomer). As a Product Manager I, you will assist in transitioning the care organization from a legacy Zendesk setup to a modern, integrated ecosystem. You will work independently as an Individual Contributor (IC), identifying operational friction, supporting feature specifications, and facilitating the connection of Kustomer with internal systems.

Responsibilities:

• Care Platform Strategy & Lifecycle Ownership: Help organize and refine task specifications and feature requests for Kustomer, gather insights and agent feedback, and write clear specs for minor features and workflow improvements.
• Systems Integration & Shared Context Layer: Assist senior PMs in gathering data requirements, collaborate with team members, design, and engineering to clarify feature requirements, and learn the technology domain.
• Automated Resolution & Frontline Efficiency: Support initiatives that simplify agent tasks, assist in documenting and monitoring chatbot-to-agent handoff flows, and use basic analytics tools to analyze project results.
• Launch Readiness & Operational Governance: Maintain clear communication with the manager, team, and key partners, assist with user acceptance testing (UAT) and feature validation, and seek actionable feedback from teammates.

Requirements:

• 6 months of Product Management experience
• A Bachelor's+ degree in a relevant technical or business field
• Experience using various AI tools to enhance, automate, and improve work
• Strong analytical skills
• Ability to come into the Bengaluru office 2+ days a week
• Excellent organizational and time management skills
• Effective communication and interpersonal skills
• Familiarity with API-driven architectures and experience evaluating external vendor solutions is an advantage