Product Manager

As Product Manager for the Client Experience team within Visa Direct’s Money Movement Solutions, you will be responsible for executing the vision and strategic roadmap for Visa Direct Portal.

You will work closely with Technical Product Managers, Architects, Engineers, Delivery Managers, and cross-functional Stakeholders to deliver solutions that set the industry standard for exception handling in transaction processing.

Key Responsibilities:

Strategy and Vision:

• Partner with various Product Managers to refine and drive the execution of key initiatives.
• Translate high-level strategy and vision into actionable product backlogs and milestones, focusing on automation, operational excellence, and phasing out legacy systems.
• Conduct thorough market, customer, competitor, and technology research to inform product decisions and execution priorities.
• Secure buy-in from stakeholders across compliance, engineering, and business teams.
• Drive an AI-first approach for Visa Direct Portal platform to enhance product discovery, delivery, and client experience.

Collaboration and Solution Delivery:

• Lead requirements workshops and discovery sessions with clients, regional teams, and internal users to uncover pain points and identify opportunities to improve the Visa Direct Portal platform.
• Partner closely with Technical Product Manager to ensure business requirements are translated into robust solutions and technical architectures, ready for engineering development.
• Oversee transition from solution design to engineering, ensuring requirements are clearly documented and prioritized for sprints.
• Actively participate in agile ceremonies, providing business context and clarifying priorities as features move through development.

Product Development and Launch:

• Manage end-to-end product development from planning through execution and launch, with a focus on delivering on phased roadmap.
• Prioritize product backlog based on customer impact, commercial value, and strategic alignment, working across multiple scrum teams as needed.
• Collaborate with delivery managers and engineering leads to ensure high-velocity delivery and continuous process improvement.

Adoption and Performance:

• Work closely with Product Marketing and Go-To-Market teams to define launch strategies, product positioning, and user enablement plans.
• Drive adoption among clients, downstream partners, and internal teams, ensuring successful migration from legacy systems.
• Measure, monitor, and communicate product KPIs and business impact.

Day-to-Day Expectations:

• Lead and participate in requirements workshops, gathering and refining input from regional stakeholders, clients, and internal users.
• Collaborate closely with Technical Product Manager to align solution design and architecture.
• Continuously prioritize and manage product backlog, updating it based on feedback and evolving business priorities.
• Communicate regularly with cross-functional teams.
• Actively participate in agile ceremonies.
• Track and report on key product metrics.
• Support product launches and adoption.

What Success Looks Like:

• Consistent delivery of roadmap milestones.
• High-velocity shipping of new features.
• Achieving measurable business outcomes and client satisfaction.
• Deep engagement and strong partnerships with technical and business stakeholders.

Qualifications:

• Proven experience in Product Owner/Product Manager role within Fintech, SaaS, or enterprise software.
• Experience working in web portal, ability to liaison with UX design team.
• Strong experience working with agile frameworks.
• Demonstrated ability to execute on product vision.
• Proven track record collaborating with Technical Product Managers or solution architects.