Product Manager

We are seeking a Product Manager to join our Core Experience team at Trainline. As a Product Manager, Booking Conversion, you will own the customer experience from the moment someone chooses a journey to a confirmed booking, setting clear goals for conversion and revenue while enabling other teams with a stake in the journey.

Responsibilities:

• Own the customer experience from the moment someone chooses a journey to a confirmed booking
• Run quick cycles of experimentation by forming hypotheses, testing ideas, learning from the results and iterating
• Use customer insight and data to understand where people hesitate or leave, and decide where to invest limited team capacity
• Build a deep understanding of how rail works in different markets and with different carriers
• Balance wider business goals from other teams against keeping the journey simple and low in friction for customers
• Partner closely with the Supply, Search, New Business, and Payments platform teams, alongside design, data and engineering
• Communicate openly with a wide range of stakeholders, including commercial colleagues
• Bring AI tools into your everyday work, such as prototyping, analysis and delivery

Requirements:

• Experience improving conversion in a digital booking, checkout or purchase journey
• Hands-on experience designing and running experiments
• A customer-first mindset, with the ability to combine customer insight and data to make confident decisions
• Confidence setting direction for a product area
• Clear, thoughtful communication
• Comfort weighing limited capacity against competing demands

Benefits:

• Private healthcare and dental insurance
• Generous work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme to further reduce carbon emissions
• Extra festive time off
• Excellent family-friendly benefits