Product and Pricing Manager

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer.

The Product and Pricing Manager role is a 13-month fixed-term contract to support the Product Team through business transformation. You will have ownership of individual products from the NS&I retail product portfolio, making recommendations on pricing, product features, and customer proposition to help NS&I maintain a balanced portfolio that meets the targets agreed with HM Treasury (HMT) and evolving consumer needs.

Key Responsibilities:

Pricing

• Ownership and management of the allocated product portfolio to achieve the agreed annual Net Financing (NF) target.
• Analyse data and insights to put forward pricing recommendations to the appropriate audience.
• Prepare NS&I Pricing Submissions for escalation to HMT and the Economic Secretary of the Treasury (EST) for approval.
• Analysing sales/retention/market figures and trends to maintain a deep understanding of external markets regarding pricing of equivalent products.

Product Management

• Reviewing and understanding the wider competitor/economic market and NS&I’s position.
• Ownership and development of allocated product portfolio to ensure sustainable NF for the future.
• Understanding of the complete product lifecycle and making recommendations for enhancements where necessary.
• Recommendations of enhancements ensuring alignment with NS&I strategy and Service Delivery Measure (SDM) targets.
• Product Owner/Business Manager of key projects.

Customer

• Developing product specific pricing strategies, ensuring that all regulatory, Treating Customers Fairly (TCF), Consumer Duty and policy considerations have been covered in the decision-making process.
• Develop a deep understanding of consumer needs/values and how these impact product design and range.

Promotion

• Ensuring product marketing activity benefits NF and customer needs.
• Supporting retention, planning and forecasting to retain customers.

Channel

• Working with key stakeholders to model/forecast initiatives to ensure appropriate resourcing and risk identified.
• Driving digital solutions in product design.

Process/Customer Experience

• Commissioning research, working with the Experience team to recommend product enhancements and changes to products.
• Leading on user testing to assist with managing customer reaction to product changes and developments.

Person Specification:

Essential Experience:

• Product management experience, including analytical pricing skills in a regulated environment, preferably within financial services.
• A track record of delivery in large and complex environments.

Essential Skills:

• Advanced knowledge of Excel and PowerPoint.
• Number orientated, with robust analytical capability.
• Ability to articulate analysis and ideas through clear and coherent verbal/written presentations.
• Experience of digital proposition development and technological enablement.
• Excellent communication skills and ability to manage relationships effectively.

Benefits:

• Salary of £49,000 - £52,700 per year.
• A Civil Service pension with an average employer contribution of 28.97%.
• Flexible hybrid working options.
• 9-day fortnight scheme.
• Generous annual leave – starting at 25 days, increasing to 30 days.
• Performance-related variable pay bonus.
• Enhanced maternity, paternity, adoption and shared parental leave.