Private Dining & Event Sales Manager

B. F. Saul Company Hospitality Group is a leading Owner and Management Company in the Hospitality Industry. As our Private Dining & Event Sales Manager, you will be responsible for ensuring the hotel restaurants meet their financial goals by selling private dining events and space to our clients and customers.

Responsibilities:

• Manage restaurant sales activities to increase revenues for all property food and beverage outlets and lounges
• Assist in creating private event restaurant sales goals
• Develop leads, up-sell events, and book restaurant private event functions
• Work with clients and stakeholders within established guidelines
• Communicate client specifications to outlet managers and chefs
• Provide revenue and sales reports as required
• Update and maintain outlet website information
• Follow up with clients after functions and network re-booking of events
• Manage restaurant space and availability use according to established guidelines
• Maintain strong knowledge of food, beverage, and general trends within the hospitality industry
• Inspect assigned functions prior to event to verify adherence to client specifications

Building Successful Relationships:

• Coordinate with out-of-market account leaders to grow account share
• Participate in community and hotel networking events
• Visit neighborhood targets and local small business accounts
• Coordinate with Area Sales Leader to understand needs and priorities of stakeholder hotels
• Work collaboratively with Large Group, Core Group, and Select Service teams
• Handle customer care issues and refer them to the appropriate owner
• Support the company's service and relationship strategy

Providing Exceptional Customer Service:

• Deliver service excellence throughout each customer experience
• Service customers to grow share of the account
• Execute exemplary customer service to drive customer satisfaction and loyalty
• Set a positive example for guest relations
• Serve the customer by understanding their needs and recommending features and services
• Handle guest complaints and disputes

Requirements:

• Excellent oral and written communication skills
• Independent problem-solving skills
• Strong knowledge of Microsoft Office and Excel
• Strong work ethic and professional focus
• Ability to work extended hours and perform physically demanding tasks

Education and Experience:

• High school diploma or GED; 2 years' experience in sales and marketing, guest services, or related area
• Bachelor's degree; 1 year experience in sales and marketing, guest services, or related area