Private Customer Consultant

In our private customer consulting centres across Germany, we combine modern, digital, and hybrid working environments with personalised advice for our customers.

As a Private Customer Consultant, you will advise our private customers according to their needs through digital media (telephone, video consultation, co-browsing, and email) on topics such as accounts, service, personal loans, and precautionary products.

Your responsibilities:

• Provide demand-driven advice to private customers through digital channels
• Take responsibility for a pool of customers with your experience and seniority, acquire new customers for the digital, omnichannel private customer segment, and continuously develop customer relationships
• Identify needs through the use of standardised consulting processes and refer customers to specialised areas outside your own competence
• Convincingly arrange telephone appointments and conduct high-quality, goal-oriented consulting conversations
• Actively contribute to the team, promote the consulting performance of your colleagues, and pass on your expertise in a motivating way
• Support RBC executives in the induction of new employees and take on deputy tasks in daily control

Requirements:

• Banking merchant training or comparable qualification, certified as an investment advisor, and able to provide evidence through a suitable document
• Specialised expertise in digital consulting and sales of personal loans (including hedging) and precautionary products, supplemented by comprehensive knowledge of the entire private customer product range
• Professional use of digital media (telephony, video consultation, screen sharing) and secure, efficient use of the omnichannel-enabled workstation
• In-depth competence in personal loans, IDD-certified, and reliable fulfilment of all regulatory requirements and quality standards in credit and precautionary business
• Profound know-how in financing and precautionary areas, continuously developing your specialist, sales, process, and digitalisation knowledge
• Confident, routine, friendly, and competent demeanour, with pronounced sales skills and convincing customer orientation
• Openness to new technologies and use of digital applications, including AI-supported tools, to support your daily work

Benefits:

• Emotional balance: offers such as counselling in difficult life situations and offers to promote mental health
• Physical fitness: offers such as extensive check-up examinations, vaccination offers, and counselling on healthy living
• Social networking: offers such as support through the pme family service, fitness centre job, flexible working time models, and an extensive culture of diversity, equal opportunities, and participation
• Financial security: offers such as contribution plans for old-age provision, bank services for employees, company bicycle, or Germany ticket