Principal, Product Learning & Development

Twilio is seeking a Principal, Product Learning & Development to bring their AI-first PDLC vision to life and build the capability their product organization needs to deliver it.

Responsibilities:

• Design and deliver the PM Academy, covering onboarding and ongoing curriculum across PRD writing, discovery, prioritization, roadmapping, and stakeholder influence, each taught with AI in the workflow.
• Design and help build and facilitate adoption of "PM in a box": ship internal AI tooling such as prompt libraries, agents, and PRD and research generators, as products with users, feedback loops, and adoption targets.
• Bring the AI-first PDLC vision to life and execute against it, partnering with Product leaders to map current workflows and identify the AI and automation opportunities worth pursuing.
• Run cohort programs for new PMs and newly promoted PM managers, and design tailored programming for different parts of the organization rather than one generic track.
• Curate the internal playbooks, templates, and documentation that carry "how we do product here," and keep them current as practice changes.
• Facilitate workshops, office hours, and 1:1 coaching for PMs and PM leaders, building the credibility to coach senior people.
• Drive AI adoption across the PM org through a champion network that surfaces use cases from inside each team.
• Measure impact against baselines captured before rollout.

Qualifications:

• Bachelor’s degree in Business, Computer Science, a related field or equivalent practical experience.
• 8+ years of experience across product management, consulting, program management, L&D or enablement.
• Experience leading programs or product operations for B2B SaaS, PaaS or equivalent.
• Outstanding written and verbal communication that drives executional impact at scale, distilling complex detail into an executive narrative, and explaining technical concepts to audiences without technical backgrounds.
• Strong facilitation, and the ability to build trust and exchange ideas across organizational boundaries in service of a broader goal.
• Excellent problem-solving and organizational skills.
• Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements.

Location: Remote - US

Travel: Approximately 5-10% travel is anticipated.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Estimated pay ranges:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500
• Based in the San Francisco Bay area, California: $201,280 - $251,600