Principal Coordinator, Security Operations Specialist

We are seeking a Principal Coordinator, Security Operations Specialist to join our Global Workplace Services (GWS) team at Capital One. The successful candidate will be responsible for carrying out day-to-day activities in the Global Security Operation Center (GSOC), which is our 24/7 security and intelligence function that evaluates and reports on hazards and threats to the company.

The ideal candidate should be able to communicate clearly and professionally, build strong relationships, and demonstrate awareness of organisational goals. They should also be proficient in key job-related programs and adhere to corporate policy guidelines.

Key responsibilities include:

• Intake of critical response communications
• Responding to calls for equipment service and information about security-related technology systems
• Monitoring and responding to security alarms
• Synthesizing large amounts of information quickly
• Creating a comprehensive documented record of security-related incidents
• Coordinating routine and critical incident communications
• Understanding the proper use of security-related tools and procedures
• Implementing access control procedures
• Assisting with physical security validations for partners and vendors
• Supporting general security, first responder, and law enforcement engagement and response to incidents
• Escalating to supervisors when appropriate

Basic qualifications include:

• At least 2 years of experience in Law enforcement, Military, Corporate Security, Business Continuity, Risk, Emergency Management or Customer Service
• At least 1 year of experience with security operations
• At least 1 year of experience with Microsoft Office or Google Suite

Preferred qualifications include:

• Bachelor's degree or military experience
• 3+ years of experience in the security field
• 1+ years of experience with emergency communication operations
• 1+ years of experience with situational awareness tools
• 1+ years of SOC experience
• 1+ years of experience with MAStermind, Lenel, Verint or Genetec video systems, or the D3 report-writing platform

The minimum and maximum full-time annual salaries for this role are $56,800 - $64,800.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.