Personal Wireless Communications Systems (PWCS) Lead

The Digital Sector at Leidos has a career opportunity for a Personal Wireless Communications Systems (PWCS) Lead in support of the Air Force National Capital Region (AFNCR) IT Services program.

The Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defence include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.

The AFNCR IT Services program provides comprehensive support services for information systems across the Department of the Air Force (DAF), including the United States Air Force (USAF), the United States Space Force (USSF), Headquarters Air Force (HAF), and Air Force District of Washington (AFDW), as well as other geographically separated units (GSUs) activities within the National Capital Region. The primary mission environment is centred at the Pentagon.

The PWCS Lead will supervise a small team of technicians responsible for lifecycle management, operations, maintenance, provisioning, and sustainment of enterprise personal wireless communications assets. In addition to commercial and enterprise wireless devices, the Lead will oversee the ordering, lifecycle management, and Tier-1 support for DoD Mobility Classified Capability (DMCC) devices, serving as a primary operational interface with the Defence Information Systems Agency (DISA).

Primary Responsibilities:

• Team Leadership & Operational Oversight: Supervise and mentor a small, agile team of wireless technicians, assigning daily operational tasks, coordinating workflow, and ensuring high-quality, SLA-compliant service delivery across all supported sites.
• DMCC Program Oversight & Tier-1 Support:
• Lead Tier-1 troubleshooting and user support for DoD Mobility Classified Capability (DMCC) devices.
• Oversee and execute DMCC device requisitioning, package kitting, subscription changes, and lifecycle ordering via the DISA Storefront ordering portal.
• Serve as the team's primary liaison to DISA, coordinating with the DISA Global Service Desk and utilising the DISA DOD Mobility Service Portal for escalations, provisioning, and policy administration.
• PWCS Asset Management: Oversee the cradle-to-grave lifecycle management of PWCS equipment, including wireless transceivers, paging systems, cellular endpoints, base stations, specialised wireless devices, and ancillary equipment.
• Programming & Provisioning: Direct and perform device provisioning, firmware updates, encryption configuration, profile management, and wireless parameter loading across supported personal wireless platforms.
• Spectrum & Compliance Coordination: Coordinate with installation spectrum managers, host base communications focal points (CFP), and AFNCR stakeholders to maintain spectrum compliance, authorisations, and adherence to Air Force directives and DoD security policies.
• Maintenance & Troubleshooting: Perform and oversee diagnostics, preventive maintenance inspections (PMIs), wireless connectivity testing, RF alignment, and hardware/software troubleshooting across wireless endpoints and infrastructure.
• Accountability & Billing Support: Maintain strict property accountability and inventory control records. Assist government URAs with billing reconciliation, device requisitioning, recurring infrastructure fees, and lifecycle refresh planning.
• Reporting & Stakeholder Engagement: Provide regular updates to program management and military stakeholders regarding operational readiness, outage escalations, project milestones, and Contract Data Requirements Lists (CDRLs).

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years of relevant IT end-user support experience; OR Master's Degree with 2+ years of relevant IT end-user support experience.
• Leadership Experience: At least 1–2 years of experience leading, supervising, or mentoring technical personnel in a fast-paced communications environment.
• Clearance: Active DoD Secret security clearance.
• Certification: Current CompTIA Security+ CE (or equivalent DoD 8140/8570.01-M IAT Level II certification).

Technical Proficiency:

• Proven experience configuring, provisioning, and troubleshooting enterprise wireless communication devices, endpoints, and supporting base equipment.
• Hands-on experience or familiarity with DoD classified mobility capabilities, specifically DMCC endpoint provisioning, secure access troubleshooting, or DISA Storefront order workflows.
• Solid understanding of wireless topology, RF principles, transmission lines, and antenna configurations.
• Experience handling secure communications equipment and device management tools.
• Service Management: Familiarity with enterprise ticketing systems such as ServiceNow, Remedy, or equivalent ITSM tools.

Work Environment & Physical Demands:

• Physical Demands: Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs.
• Mobility: Must be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements.
• Work Location: 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported.

Preferred Qualifications:

• Prior experience submitting, managing, and tracking service requests and equipment orders through the DISA Storefront portal.
• In-depth knowledge of DMCC architecture, including Commercial Solutions for Classified (CSfC), Mobile Access Capability Package (MACP) standards, dual-tunnel VPNs, and Mobile Device Management (MDM) policy enforcement.
• Experience liaising directly with DISA service desks and mobility program managers.
• Prior military or contractor experience working within an Air Force Communications Squadron, Communications Focal Point (CFP), or military operations centre.
• In-depth familiarity with Air Force PWCS policies and publications.
• Experience with property tracking in the Defence Property Accountability System (DPAS) or standard Air Force inventory tools.
• Experience supporting high-visibility missions within the National Capital Region (Pentagon, JBA, JBAB).
• Strong analytical, problem-solving, and verbal/written communication skills when coordinating with senior military officials and civilian leadership.