Band 7 Systems Manager

We are seeking an experienced, enthusiastic, engaged and forward-thinking Systems Manager to lead the development, optimisation and support of our systems portfolio. This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and making a meaningful impact on service delivery.

The successful candidate will be resilient, organised and adaptable, able to prioritise workloads, manage competing demands and respond positively to changing requirements. You'll be an effective and proactive communicator, building strong relationships with stakeholders while translating technical information into meaningful messages.

Main duties of the job

The Systems Manager is responsible for the effective management, maintenance, development and optimisation of systems used across North London Partners Shared Services. Acting as the lead subject matter expert, the postholder will ensure systems are reliable, fit for purpose and deliver an excellent user experience while supporting operational and strategic service objectives.

Key responsibilities include:

• Acting as the central point of contact and subject matter expert for systems across the service, providing specialist advice and guidance to stakeholders.
• Managing the day-to-day operation, maintenance and ongoing development of systems, ensuring maximum availability and minimal disruption to services.
• Leading system improvements, upgrades, reconfigurations and implementations, working closely with suppliers, users and stakeholders to ensure successful delivery.
• Building effective relationships with internal teams, external suppliers and partner organisations to support service delivery and system performance.
• Ensuring customer feedback is used to drive continuous improvement and enhance the user experience.
• Managing and prioritising workloads, project timelines and competing demands, adapting plans to meet changing service requirements.

Person Specification

Communication

• Excellent written communication with the ability to relay information in a clear and concise way

Analytical

• Ability to sustain meticulous attention to detail and accuracy
• Demonstrable problem solving ability

Planning

• Ability to formulate, plan and delivery multiple complex activities to meet deadlines

Autonomy

• Ability to effectively plan, organise and prioritise own workloads and that of the team to meet delivery deadlines
• Ability to manage competing priorities in a fast paced environment, adapting to change and flexing as business requirements change

Education, qualifications and experience

• At least 2 years experience in a systems management working environment
• At least 1 years experience of managing a team in a systems environment
• Demonstrable experience of reporting tools, database systems and software development environments
• Demonstrable experience of providing systems management to a stand alone system including configuration and integration