People & Culture Coordinator

At Sofitel, luxury is more than a standard,it’s a feeling. As a People & Culture Coordinator, you will help bring the Sofitel spirit to life by shaping an elevated, welcoming, and thoughtfully curated colleague experience.

This role is ideal for an early-career professional with a passion for people, hospitality, and culture, who is eager to grow within a refined yet modern luxury environment. Working closely with People & Culture leadership, you will support initiatives across recruitment, onboarding, colleague engagement, benefits, and compliance.

Key Responsibilities

Colleague Experience & Culture

• Support thoughtfully curated colleague engagement initiatives, celebrations, and recognition programs that reflect Sofitel’s art de vivre.
• Maintain the People & Culture event calendar, ensuring timely execution of holidays, cultural moments, and diversity-focused programming.
• Assist with internal recognition programs such as Heartist of the Month, including nominations, tracking, communications, and presentation materials.
• Ensure colleague-facing People & Culture communications and boards are current, polished, and aligned with Sofitel brand standards.

Recruitment & Talent Journey

• Support recruitment activities and applicant tracking systems, ensuring a seamless, elegant, and professional candidate experience.
• Coordinate onboarding and integration plans for new hires, with particular attention to leadership and early-career talent.
• Ensure all pre-employment and new hire documentation is completed accurately, confidentially, and in a timely manner.
• Coordinate union job postings and required correspondence with care, precision, and compliance.

Induction & Onboarding

• Help deliver a warm, refined onboarding experience that makes new colleagues feel welcomed, prepared, and inspired.
• Support orientation sessions alongside People & Culture leadership.
• Maintain accurate, organized, and confidential colleague files in accordance with Sofitel and legal standards.

Benefits, Compliance & Colleague Support

• Serve as an approachable and knowledgeable resource for colleagues seeking guidance on benefits, policies, and People & Culture programs.
• Support benefits enrollment, life events, and coverage changes with empathy and attention to detail.
• Assist with leave of absence documentation and agency submissions.
• Maintain clear, accessible benefits and policy resources for colleagues.

People & Culture Operations

• Support daily People & Culture operations, including reporting, correspondence, data entry, and documentation.
• Maintain HR systems and colleague records with exceptional accuracy, discretion, and organization.
• Assist with job description updates and organizational documentation.
• Create colleague name badges and identification in line with Sofitel presentation standards.

Health, Safety & Wellbeing

• Support workplace health, safety, and wellbeing initiatives, ensuring compliance with local regulations and Sofitel standards.
• Participate in safety trainings, fire drills, and emergency preparedness programs.
• Assist with tracking safety training and compliance documentation in partnership with Security leadership.

Qualifications

• Diploma or degree in Human Resources, Hospitality Management, or a related field.
• 1–2 years of experience in HR, hospitality, or a service-oriented administrative role (internships and hotel experience welcomed).
• A genuine passion for luxury hospitality and colleague experience.
• Strong organizational skills with a refined attention to detail.
• Polished interpersonal and written communication skills.
• The ability to handle sensitive information with discretion and professionalism.
• A collaborative, culturally aware mindset with confidence working across diverse teams.
• Multilingual abilities are a strong asset (English required; Spanish and Chinese highly desirable).
• Flexibility and adaptability in a dynamic, service-driven environment.