Patient Support Program Lead

In this role, you will lead patient support programs that make a real difference in people's lives. You will partner across teams and with external vendors to deliver caring, smooth, and effective support to patients. Your leadership will ensure these programs run well, keep patients at the center, and improve access to important therapies.

Responsibilities:

• Lead the design, implementation, continuous improvement, and performance monitoring of patient support programs
• Develop wholesale distribution strategy for new product launches and manage vendor relationships
• Conduct RFPs to select optimal vendor partners and ensure program experience/outcomes
• Embed the voice of the customer throughout program design and implementation
• Manage vendor relationships and monitor KPIs
• Provide education and training to cross-functional partners
• Collaborate with cross-functional partners to develop and align on annual budgets
• Conduct continuous audits of patient support programs
• Build data collection platforms and analytical reports
• Identify and address training, performance, and competency needs of vendors
• Collaborate with Commercial partners to create patient services brand concepts
• Ensure compliance with laws, regulations, and guidance

Basic Qualifications:

• Minimum 5 years of patient support program experience in a leadership role
• Bachelor's degree required
• Previous experience in launching and operationalizing patient support programs
• Outstanding customer relationship, interpersonal, and communication skills
• Strong analytical skills and experience with specialty pharmaceutical distribution
• Knowledge of Canadian payer landscape and reimbursement navigation
• Experience implementing change strategy and achieving sustainable performance
• Strong executive presence and organizational skills

Preferred Qualifications:

• MBA or equivalent career experience in Life Sciences, Medicine, or Clinical Research
• PMP certification