Patient Care Coordinator Lead

We are seeking a Patient Care Coordinator Lead to join our team at NEXT Oncology, an Avacare Business, in Fairfax, VA. This full-time on-site role involves a combination of leadership tasks, administrative duties, and direct patient scheduling tasks.

The successful candidate will oversee and help manage the Clinical Trial Navigator and Research Scheduler role activities for all incoming and existing clinical trial candidates/established patients. They will assign tasks to their team, evaluate areas for improvement, coach Clinical Trial Navigators and Research Schedulers one-on-one, and set goals for their career growth.

Key responsibilities include:

• Overseeing and managing Clinical Trial Navigator and Research Scheduler activities
• Ensuring compliance with NEXT SOPs and HIPPA regulations
• Representing the Scheduling and Clinical Trial Navigator departments in meetings
• Participating in providing timely and accurate communication with the interdisciplinary team
• Aiding in the recruitment and training of Research Schedulers and Clinical Trial Navigators
• Overseeing and presenting quality end-of-month scheduling and referral reports
• Providing collaborative leadership, support, and resolving scheduling conflicts
• Coordinating staff training and development programs
• Serving as a mentor/preceptor to less experienced Research Schedulers and Clinical Trial Navigators
• Demonstrating continuous re-evaluation of methods and approaches to ensure efficiency and quality
• Reviewing protocols for study-related scheduling activities
• Complying with all applicable regulations, guidelines, and procedures related to clinical research
• Communicating with internal departments regarding scheduling and referral concerns
• Maintaining a positive, customer-focused work environment

Requirements:

• Bachelor's degree required
• Patient referral and medical scheduling experience required
• Oncology clinical trial experience preferred
• Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat
• Attention to detail, organizational, and accuracy skills
• Excellent interpersonal skills
• Knowledge of ICH GCP, FDA, OHRP, OSHA, and HIPAA guidelines
• Excellent organizational skills to independently manage workflow
• Ability to prioritize quickly and appropriately
• Ability to multi-task and work independently and as part of a team
• Clear and concise verbal and written communications

The potential base pay range for this role is $54,500.00 - $136,100.00 per year.