Patient Administrator A&E Department (Nights)

We are seeking a high-performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster site, working in our busy A&E Department. The post holder will provide a comprehensive patient-focused administrative service to a multi-disciplinary team.

The successful candidate must be able to work both autonomously and as a member of the team, undertaking a wide range of administrative duties. They will need to demonstrate excellent listening and communication skills, be organised, adaptable, and flexible, and show empathy and concern for others.

Main duties of the job

The post holder will contribute to the delivery of high-quality, safe, and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team, liaising with patients, doctors, and other healthcare professionals.

Key responsibilities include:

• Liaising with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries, and health records
• Contacting other departments and teams as necessary relating to the patient care pathway and service delivery
• Supporting the Team Leader and practitioners with the smooth running of clinics and procedure lists
• Preparing for clinics, ensuring all relevant documentation is available and notes are prepared
• Using the Trust's computer system to generate clinic lists and help locate missing notes
• Using the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes
• Preparing all externally transcribed correspondence for signature and dispatch within the agreed Trust timeframe
• Matching all correspondence typed by the managed transcription service with the correct patient and clinician
• Providing specific advice to patients upon booking-in, in preparation for their appointment
• Ensuring all patients are added to the Trust's PAS system before their appointment
• Typing urgent letters and reports as required
• Registering new referrals and ensuring all patient information is up-to-date and complete
• Booking outpatient appointments

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts, operating two main acute hospital sites and award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics.

Benefits

• Competitive salary: £31,554 to £33,270 per annum
• Agenda for Change pay scheme
• Band 3 position
• Fixed-term contract for 12 months
• Part-time working pattern, with 19 hours worked per fortnight, equivalent to an average of 9.5 hours per week

Requirements

• GCSE English and Maths or equivalent
• Experience of working in an administrative capacity
• Proven experience of dealing with complex telephone calls
• Demonstrable experience of maintaining a professional attitude in a pressured environment
• Experience in working as part of a team
• Competent working knowledge of Windows-based computer systems
• Excellent communication skills, both written and verbal
• Ability to prioritise and organise workload
• Ability to use own initiative
• Knowledge of filing systems
• Able to file accurately and pay attention to detail

Person specification

• Excellent interpersonal skills
• A cheerful and helpful manner when dealing with patients and other staff
• Ability to work well as part of a team
• Able to calm difficult situations
• Smart and professional appearance