Patient Administration Lead

We are seeking a Patient Administration Lead to join our team at Mount Alvernia Hospital in Guildford. As part of Circle Health Group, Britain's leading provider of independent healthcare, you will play a crucial role in ensuring the smooth operation of patient administration.

The successful candidate will lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met. You will allocate tasks, support workforce planning, and monitor patient flow processes, liaising with clinical teams to ensure accurate and timely scheduling.

Key responsibilities include:

• Leading and coordinating the patient administration team
• Allocating tasks and supporting workforce planning
• Ensuring smooth patient bookings, admissions, discharges, and outpatient appointments
• Monitoring patient flow processes and liaising with clinical teams
• Providing day-to-day supervision, coaching, and support to administrative staff
• Supporting recruitment, induction, training, and ongoing development of the team

To be considered for this role, you should have:

• Experience in a healthcare administration or patient services role
• Strong leadership, team coordination, or supervisory experience
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office and patient management systems

In return, we offer a competitive salary of up to £30,700 per year, depending on experience, training, and qualifications, as well as a range of benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities