Partner Program Manager

As a Partner Program Manager at Twilio, you will be the operational backbone of the global partner program, managing day-to-day operations, clearing support queues, reviewing partner applications, processing deal registrations, and fielding direct inquiries from the unmanaged partner desk.

Responsibilities:

• Ticket & Queue Management: Serve as the primary operator for the partner desk, consistently clearing daily Zendesk and CRM queues for partner applications, support inquiries, and directory listings.
• Deal Registration & Lead Routing: Manually review, verify, and route inbound deal registrations and co-selling feeds, ensuring high data accuracy and strict adherence to turnaround SLAs.
• Data Hygiene & Maintenance: Execute the day-to-day administrative and data-entry tasks required to keep the ecosystem running, maintaining accurate records across platforms like Salesforce and Airtable.
• Process Execution & Incremental Improvement: Maintain focus on executing existing manual workflows with precision and speed, while flagging bottlenecks and sharing ideas for future process automation.
• PRM Experience: Familiarity with Partner Relationship Management (PRM) platforms (Impartner) and account mapping utilities (like Crossbeam).
• Ecosystem Understanding: Understanding of standard channel models (Resell, Referral, ISV, SI) and standard partner support inquiries.

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Compensation: The estimated pay ranges for this role are $96,640 - $120,800 (based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.), $102,240 - $127,800 (based in New York, New Jersey, Washington State, or California outside of the San Francisco Bay area), and $113,600 - $142,000 (based in the San Francisco Bay area, California).

Benefits: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.