Part-Time Rep-Member Services Sr

The SR MSR is responsible for understanding, performing, and troubleshooting a broad variety of Member services such as transactions, opening and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions or concerns regarding their account.

The ideal candidate will have full knowledge of the Credit Union's products and services, customer service and sales skills, personal finance knowledge, ability to multi-task, maintain confidentiality, and communicate effectively.

Key Accountabilities:

• Operational/Technical Skills: Have a working knowledge of all HFCU deposit and consumer loan products, and services. Working knowledge of operational systems to effectively perform: Teller Transactions, New memberships/accounts; New services; Loan applications / processing; Basic IRA processing; Equity applications. Basic Mortgage Knowledge
• Sales and Service: Effectively and Confidently interacts with members in a professional and courteous manner while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or cross-sell products and services to meet those needs.
• Team Oriented: Able to work within a team to accomplish the overall goals/products/services regardless of one's own area.

Qualifications, Experience, and Skills:

• High School Diploma or GED Equivalent
• Minimum 2 to 3 recent years customer service and sales skills in a financial service environment
• Professionalism
• Ability to multitask
• Decision-making skills
• Self-motivation

Total Rewards:

• Competitive Base Salary ($45,600.00 - $68,400.00)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs