Parduotuvės skyriaus vadovas (-ė), H&M PC Akropolis, Vilnius (pilnas etatas)

As a department manager at H&M, you will be responsible for organising your department's operations, developing your team, and ensuring an excellent customer shopping experience.

You will work closely with your team in the store to maintain high commercial and visual standards, and contribute to achieving department goals.

By fostering an inclusive and collaborative work environment, you will help your team grow and achieve common objectives.

Your responsibilities will include:

• Leading a team to ensure excellent customer service and high operational, commercial, and visual standards.
• Analysing department performance results, identifying areas for improvement, and implementing actions to achieve set targets.
• Organising team work, planning work schedules, and ensuring smooth daily department operations.
• Contributing to employee recruitment, development, and motivation, creating an inclusive and collaborative team culture.
• Staying up-to-date with fashion trends, customer needs, and store performance results to ensure optimal product presentation and commercial results.
• Representing H&M values in interactions with customers and colleagues.

We are looking for individuals with:

• Customer service experience in retail or a similar field (experience in fashion retail is a plus).
• Experience in planning activities, analysing results, and providing feedback to the team.
• Ability to organise tasks, set priorities, and work effectively in a dynamic environment.
• Strong leadership skills, ability to develop, motivate, and inspire a team.
• Excellent teamwork and problem-solving skills.
• Commitment to delivering excellent customer service and maintaining high customer service standards.
• Interest in fashion, retail trends, and commercial results.
• Good communication and initiative-taking skills, with a desire to continuously learn and develop.
• Ability to analyse data, make informed decisions, and strive for set targets.
• Good Lithuanian language skills (B1 level or higher).
• English language skills are a plus.

Benefits include:

• 25% employee discount across all H&M Group brands.
• Recommendation system bonuses.
• Stebby platform coupon every month.
• Private health insurance.
• Opportunities for growth within the company.
• Annual dialogue and individual development plan.
• Various training courses on the GROW platform.
• Talent programme.