PA & Travel Claims Assessor

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Personal Accident & Travel Claims Handler, you'll manage a varied caseload from initial notification through to settlement, ensuring every claim is handled accurately, efficiently and with the customer at the heart of the process. Supporting an exciting new scheme, you'll work across both Personal Accident and Travel claims, reviewing evidence, interpreting policy wordings and making fair, well-informed decisions.

You'll take ownership of your claims, keeping cases progressing within agreed service levels while maintaining accurate records and processing payments promptly. Along the way, you'll identify cases requiring referral or escalation, including potential fraud, recovery opportunities and complaints, working closely with colleagues to achieve the right outcome.

This is a role where strong judgement and communication really matter. You'll deal directly with claimants, brokers and internal teams, often supporting customers at difficult or unexpected moments. By combining attention to detail with empathy and professionalism, you'll help deliver a straightforward, reassuring claims experience.

The skills you will have when you apply:

• Professional qualification: APA qualified, with the relevant technical knowledge to support effective claims handling.
• Insurance knowledge: Good understanding of insurance products and policy wordings, with the ability to interpret and apply cover accurately.
• Claims knowledge: Good understanding of the full claims lifecycle, from initial notification through to settlement.
• Analytical & numeracy skills: Strong analytical ability and confidence working with numerical information to support accurate claims decisions.
• Attention to detail: A thorough and accurate approach, with a strong focus on maintaining high-quality claims records and documentation.
• IT skills: IT literate, with good working knowledge of Word, Excel and Notes.
• Communication skills: Excellent communication and interpersonal skills, with the ability to engage professionally and clearly with customers, brokers and colleagues.
• Initiative & independence: Able to work effectively with minimal supervision, taking ownership of your workload and demonstrating initiative and innovation.

What we'll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities