Overnight Public Spaces Supervisor

Join the team at Fairmont Banff Springs as an Overnight Public Spaces Supervisor. You will lead by example, inspiring your team through strong leadership, attention to detail, and a commitment to delivering exceptional luxury standards.

Primarily overseeing overnight operations (10:30 PM to 7:00 AM), this role also requires flexibility to support daytime operations, training, and additional team coverage as needed. You will take ownership of overnight Public Spaces operations, ensuring service, cleanliness, and safety standards are consistently maintained while supporting the Hotel Night Manager during overnight emergencies.

Key responsibilities include:

• Leading and supervising the Overnight Public Spaces Attendant team
• Coordinating and overseeing overnight cleaning of assigned areas
• Conducting team briefings and communicating daily priorities
• Inspecting completed work to ensure Fairmont cleanliness and quality standards
• Delivering professional and friendly service to guests and colleagues
• Responding to guest concerns and coordinating with other departments
• Coaching, training, and developing colleagues
• Supporting onboarding and cross-training
• Ensuring compliance with health and safety practices
• Collaborating with the Housekeeping Leadership Team to identify improvements
• Completing regular quality audits and inspections

Physical aspects of the position include constant standing and walking, occasional lifting and carrying of items weighing up to 30 lbs, frequent bending, kneeling, pushing, pulling, and lifting.

Requirements include:

• Proficiency in English
• High school diploma or equivalent preferred
• Minimum of one year of supervisory experience in a hotel Housekeeping environment
• Demonstrated ability to train, coach, and develop colleagues
• Previous experience with a Hotel Property Management System (PMS)
• Proactive with a meticulous eye for detail and a strong commitment to quality

Benefits include subsidized staff accommodation, complimentary meals, comprehensive benefits package, defined contribution pension plan, employee travel program, and access to the Mountain Explorer Travel Program.