Description
At Agoda, you will bridge the world through travel as an Operations Specialist in Chicago.
The B2B Commercial Strategy team helps shape the future direction of Booking Holdings Global B2B entity. As an Operations Specialist, you will process and coordinate operational requests and projects to support B2B partners during their partner journey, from sign-up to payouts.
You will drive innovation and quality improvement projects, and be an expert in one or more areas of operations, such as managed partners (contracting, payments, system administration) or self-serve (partner analysis, products, system administration).
Key responsibilities:
- Handle operations tickets from the Commercial team and Partners
- Initiate and drive medium-sized projects to improve efficiency, quality, and Partner experience
- Coordinate with Legal, Privacy and Fraud, Finance, and Accounts Payables departments
- Apply critical thinking and independently drive improvements
- Share knowledge and best practices across teams
- Create and document processes for commercial and operational teams
- Maintain high service levels according to set SLAs
You will handle tickets and projects in one or more areas of expertise, such as:
- Managed Partners: Contracting, Payments
- Self Serve: Partner experience, Products
Requirements:
- Strong operational mindset
- 3+ years of experience in Global Operations
- Strong project management skills
- Commercially minded and result-driven
- High learning ability
- Excellent communication and organizational skills
- Ability to work in a fast-paced and ambiguous environment
- Bachelor's degree or Master's degree
- 1-5 years of experience
- Analytical skills
- Experience working with Microsoft Word, Excel, MySQL, Salesforce, and/or other systems
Benefits:
- Competitive base salary ($77,000 - $85,000)
- Annual bonus potential
- Benefits package
For more fresh new jobs, check out yubhub.co.