Operations Manager

The Operations Manager is a member of the Store Management team, responsible for driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.

The Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Key responsibilities include:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential functions:

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement

The Operations Manager will assist customers with their questions, problems and complaints, and promote CVS customer service culture.

Requirements:

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications:

• Experience as a retail manager or supervisor

Education:

• High school diploma or equivalent required

Anticipated Weekly Hours:

• 40

Time Type:

• Full time

Pay Range:

• $21.90 - $35.90

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs