Lead Customer Experience Manager

We are seeking a Lead Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd in Scarborough, North Yorkshire.

As a Lead Customer Experience Manager, you will lead a team of managers to ensure every customer has a great experience in store. You will be responsible for planning upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at checkout areas, petrol stations, and back of house services.

The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be comfortable managing alone in the absence of more senior management.

Key responsibilities:

• Lead a team of managers to ensure excellent customer experiences
• Plan for key trading activity and events
• Take accountability for the store in the absence of a store manager
• Run operations at checkout areas, petrol stations, and back of house services
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate

What makes a great Lead Customer Experience Manager:

• A passionate leader who is consistently ambitious for their customers and colleagues
• Experience of managing managers in a fast-paced, customer-facing environment
• An operator who is comfortable managing alone in the absence of more senior management
• Driven to deliver high performance with a focus on efficiency and engagement
• Confident in the use of data and interpreting KPI's
• Puts inclusivity at the heart of what they do

Benefits of working for Sainsbury's include:

• Salary £36,250
• Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat
• Annual bonus scheme
• Free food and hot drinks provided
• Generous holiday entitlement
• Pension – we’ll match 4-7.5% of pension contributions
• Sainsbury’s share scheme
• Wellbeing support
• Colleague networks
• Cycle to Work scheme
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more