Description
The Operations Manager is a member of the Store Management team at CVS/pharmacy, driving store execution and performance while building consumer loyalty through excellent customer service.
The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Key responsibilities include:
- Leading others and working effectively with store crews
- Supervising, assigning, and directing activities of the store's crew
- Communicating effectively with store crew and supervisors
- Supporting the Store Manager with action plans for operational and service improvement
- Assisting customers with their questions, problems, and complaints
- Promoting CVS customer service culture
The role requires deductive reasoning ability, advanced analytical skills, computer skills, advanced communication skills, leadership, supervision, and influencing skills.
This full-time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.
The typical pay range for this role is $21.90 - $35.90 per hour.
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