Operations Governance Business Sr. Analyst

We are seeking an Operations Governance Business Sr. Analyst to join our team. This role will assist Agile Product Owners in delivering on enterprise initiatives, including eviCore Platform, Universal Clinical Experience (UCX), and Universal Provider Experience (UPX).

The successful candidate will have a strong understanding of utilisation management, claims operations, IT operations, and call centre operations. They will provide operational expertise to client services and client operations managers, and work with Operations Product Owners to develop, monitor, maintain, and groom backlogs.

Key responsibilities include:

• Gaining an understanding of utilisation management, claims operations, IT operations, and call centre operations
• Developing operational specific expertise in becoming a subject matter expert in the technical and operational aspects of the company
• Providing operational expertise to client services and client operations managers in research and resolution of issues and requests
• Working with Operations Product Owners to develop, monitor, maintain, and groom backlogs
• Building presentations and completing analyses to assist the Operations Product Owners in communications to senior management
• Translating business rules into pathway algorithms; evaluating existing pathways for operational efficiencies
• Documenting and maintaining business workflows, pathways, requirements or supporting central teams that manage these functions
• Coordinating with key leaders to execute projects

The ideal candidate will have:

• High School diploma or GED required; Bachelor's Degree preferred
• 2+ years of experience in healthcare operations or technology function
• Demonstrated success leading initiatives toward operational improvement in technology and/or the healthcare fields
• Proficiency with MS Word, Excel, and MS PowerPoint (Visio preferred)
• Ability to learn basic SQL queries as needed
• Strong verbal and written communication skills
• Understanding of requirements creation and development
• General understanding of conditional logic
• Ability to read HTML, JAVA, and visual basics for applications preferred
• Agile Experience a plus

In terms of compensation, we anticipate offering an annual salary of 63,400 - 105,600 USD per year, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

As for benefits, you will enjoy a comprehensive range of benefits, including medical, vision, dental, and well-being and behavioural health programs, 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.