Operations Assistant (SAC)

We are seeking an Operations Assistant (SAC) to provide support and assistance to users of our health programs, ensuring a positive, fast and quality experience.

Main Responsibilities:

• Provide receptive and active service by phone, email and other channels made available by the program;
• Provide information, guidance and support to patients, clients and healthcare professionals;
• Record calls and interactions in the system, ensuring accuracy and updating information;
• Follow up on requests, demands and occurrences until their conclusion, respecting established deadlines;
• Open, monitor and handle calls according to operational flows;
• Ensure service quality, following procedures, internal policies, compliance standards and LGPD;
• Support the operational team in administrative activities related to the program;
• Contribute to continuous improvement of processes and satisfaction of attended users;
• Meet productivity, quality and service level indicators established by the operation.

Requirements:

• Technical or Higher Education (in progress or completed) in Health areas, such as Nursing; Pharmacy; Biomedicine or related areas;
• Previous experience in customer service, SAC, Call Center or related areas;
• Good verbal and written communication;
• Knowledge of computer and Office Suite;
• Ability to register and update information in systems;
• Availability to work on-site in the South Zone of São Paulo;
• Clear and empathetic communication;
• Organization and attention to detail;
• Proactivity and sense of urgency;
• Problem-solving ability;
• Team work;
• Resilience and adaptability to dynamic environments;
• Focus on customer experience and satisfaction;
• Commitment to processes and quality.