ON CALL Spa Therapist

We are seeking an On Call Spa Therapist to join our team at Delano in Miami Beach, FL. As a leading luxury hotel brand, we pride ourselves on delivering exceptional guest experiences.

Key Responsibilities:

• Perform a wide range of spa treatments, including massages, body treatments, and add-on services, following established protocols and brand standards
• Conduct thorough consultations with guests to determine individual needs and tailor treatments accordingly
• Maintain cleanliness and sanitation of treatment rooms, equipment, and work areas before and after each service
• Prepare treatment rooms with necessary supplies, linens, and products before guest arrival
• Ensure guest comfort and satisfaction by providing attentive and personalized service
• Maintain accurate records of treatments provided and guest preferences
• Uphold confidentiality and professionalism, respecting guests' privacy and boundaries
• Adhere to all health, safety, and hygiene regulations in accordance with spa policies and local laws
• Attend required training sessions and departmental meetings
• Support spa operations by assisting with opening and closing duties as needed
• Communicate effectively with Spa Coordinator and other team members to ensure seamless guest flow
• Promote wellness and relaxation, contributing to a tranquil and welcoming spa environment
• Report any maintenance issues or guest concerns to the Spa Manager promptly

Additional Responsibilities:

• Communicate effectively, both verbally and in writing, to provide clear direction to venue teams
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information
• Remain calm and alert, especially during emergency situations
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations

Qualifications:

• Minimum of 2 years' experience as a licensed massage therapist or esthetician in a luxury spa or hospitality setting
• Current state or local license/certification in massage therapy and/or aesthetics (as applicable)
• Proficient in a variety of massage techniques (e.g., Swedish, deep tissue, hot stone, prenatal) and/or skin care treatments
• Knowledge of anatomy, physiology, and contraindications related to spa treatments
• Strong customer service and interpersonal skills; ability to create a welcoming and calming environment
• Excellent communication skills to understand guest needs and explain services or products clearly
• Ability to maintain confidentiality and discretion at all times
• Detail-oriented with a commitment to hygiene and cleanliness standards
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Team player with a positive attitude and willingness to support colleagues
• Comfortable using spa scheduling and POS systems (SpaSoft or similar systems preferred)
• Professional appearance, demeanor, and grooming standards consistent with luxury hospitality