Description
We are looking for an experienced professional to execute and deliver the experience of the Omne by FWD app, providing market-leading customer experiences and activating key lifestyle and insurance services.
The successful candidate will manage the execution of design and customer journeys for the Omne by FWD app, translating user-centric design strategies into seamless, intuitive, and engaging experiences across all touchpoints.
Key responsibilities include:
- Managing and developing a high-performing experience design team to deliver a cohesive and uniform customer experience
- Designing and developing the UX/UI design process to enhance the value proposition of Omne
- Executing the user experience strategy for all markets, working to close capability gaps and translate unmet user needs into actionable plans
- Managing the prioritization of user needs through design, optimizing experiences to achieve target outcomes
- Collaborating with high-performing functional teams across Digital, User Experience, Operations, Product, and Technology
The ideal candidate will have:
- A university degree in UX/UI design, Graphic, Interaction, Web, Multimedia Design, or a related field
- Minimum 10+ years’ experience in multi-national environments, with at least 5+ years in a management or senior IC role with regional influence
- Proven experience in Financial Services, InsurTech, or eCommerce
- Extensive hands-on knowledge in designing complex mobile app solutions for complete digital environments
- Strong understanding of user-first and UX principles and experience applying them to drive positive user experience outcomes
In terms of benefits, you will be part of a dynamic organization that values innovation and customer experience.
The role is full-time and based in Taikoo Shing (Group Office), Hong Kong.
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