Learning Experience Designer

Gong harnesses the power of AI to transform how revenue teams win.

As a Learning Experience Designer within Gong's Professional Services organisation, you will design learning experiences and build the AI-driven system behind them to help enterprise customers adopt Gong and turn it into business results.

Responsibilities

• Learning Design Partner for Professional Services: Serve as the shared learning design resource for Education Services, Managed Services, Consulting, Advisory, and Partner Delivery.
• Run a single intake and prioritisation process for learning design requests across Professional Services.
• Create and maintain an instructional design rubric for reviewing customer-facing assets.
• Partner with Academy, Help Center, and In App Guidance on release readiness.
• Manage multiple projects and programs from scoping through launch.

• AI Content System: Design and run an AI-orchestrated workflow for content creation and publishing.
• Build the system using AI tools like Claude and ChatGPT.
• Develop AI agents or automations to keep content current.

• Enterprise and Premium Learning: Design and build tailored training assets for large customers.
• Partner with Academy to define premium offerings.
• Scope and build custom learning content for paid Professional Services engagements.

Qualifications

• 4+ years of experience in instructional design, learning experience design, or customer education, ideally in B2B SaaS.
• Portfolio of learning experiences designed for adult learners.
• Strong grounding in instructional design frameworks.
• Experience designing accessible learning content.
• Strong project and program management skills.
• Experience connecting learning data to product usage or business outcomes.

AI, Technical, and Collaborative Skills

• Experience building AI agents or automations.
• Hands-on experience with LLM workflows, automations, or agents.
• Systems thinking.
• Experience with course authoring tools, LMS platforms, and video.
• Consultative communication.
• Strong cross-team collaboration.
• Builder mentality.

Perks & Benefits

• Medical, dental, and vision plans.
• Wellbeing Fund.
• Mental Health benefits.
• 401(k) program.
• Education & learning stipend.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days.
• Work-from-home stipend.

The annual salary hiring range for this position is $91,000 - $132,000 USD.