Description
We are seeking an experienced Night Receptionist to join our team at Soho Farmhouse Ibiza.
Soho Farmhouse Ibiza is set in a working olive grove and offers a range of amenities including bedrooms, an outdoor pool, a holistic wellness experience, and an organic kitchen garden restaurant and bar.
As a Night Receptionist, you will be responsible for checking in members and hotel guests, handling various inquiries, and managing payments and cash transactions.
Key responsibilities include:
- Welcoming members and guests in a hospitable manner
- Managing shift breakdown and financial inquiries
- Acting as the primary point of contact for members, guests, and staff
- Performing concierge duties such as booking cars, tickets, and restaurant reservations
- Handling incoming emails and inquiries
- Maintaining knowledge of room types, locations, and layouts
- Communicating with all departments daily to stay updated on operations and changes
- Delegating tasks to valet and luggage storage staff
- Understanding hotel policies on reservations and no-shows
- Preparing expected arrival lists and updating member and guest profiles
- Building positive relationships with members and guests
- Communicating feedback to the management team
Requirements:
- Up to 2 years' experience in a busy high-profile venue
- Strong attention to detail
- Excellent customer service skills
- Organised and reliable
- Problem-solving skills and conflict resolution abilities
- Multitasking and fast-paced environment experience
- Fluency in English and Spanish (other languages are highly valued)
We offer competitive compensation packages, including nutritious meals whilst on shift and continuous training to develop your skills.
For more fresh new jobs, check out yubhub.co.