Description
Salesforce is seeking a New Business Account Executive specializing in Service Cloud and Agentforce Service to lead the transformation of German enterprises from traditional contact centers to the Agentic Enterprise. As a strategic overlay to Core Account Executives, you will sell the market-leading AI and software platform designed for customer service domains.
The Mission: Customer Service is undergoing its biggest shift in decades. You will help German enterprises move to the Agentic Enterprise, where autonomous AI agents and humans work seamlessly together.
Your Role: The Service Platform Expert You are the Subject Matter Expert for Service Cloud and Agentforce Service software suite. You will own the strategy for transforming customer service departments through Salesforce technology.
Key Responsibilities:
- Sell the unique Service Cloud solution to high-potential customers
- Partner with Core AEs to identify new business opportunities within accounts
- Engage with Heads of Customer Service, IT, and HR, as well as C-Level executives
- Articulate how the AI platform resolves routine cases autonomously and empowers human agents to focus on high-value work
- Lead the sales cycle and coordinate Solution Engineers, Customer Success, and Partners
Who You Are: We hire someone who fits into one of these three profiles:
- The SaaS Seller: successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions
- The Transformation Consultant: guided Service Transformation projects or implemented Service platforms
- The Industry Practitioner: managed a Customer Service function or led a strategic technology transformation project
What You Bring:
- Fluent, business-level German and English
- Technical & AI affinity
- Consultative mindset
- Collaboration skills
Benefits: Salesforce offers various benefits and resources to support work-life balance and employee growth.
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