Neighbourhood Manager

We're looking for a passionate and proactive Neighbourhood Manager to become the face of Peabody in your local area, delivering outstanding services and building strong relationships with customers.

This is a highly visible and rewarding role where you'll take ownership of a geographical patch, working directly with residents, partners and colleagues to ensure our neighbourhoods remain safe, well-managed and places people are proud to call home.

Responsibilities

As a Neighbourhood Manager, you'll be accountable for delivering excellent housing and neighbourhood services across your area. You'll work autonomously, building trusted relationships with residents and taking responsibility for the customer experience from start to finish. You'll also:

• Act as the primary point of contact for residents and be the visible face of Peabody within your neighbourhoods.
• Manage a range of housing management matters including complaints, lettings, mutual exchanges, succession and assignment requests.
• Conduct regular estate, scheme and property inspections to maintain high standards and identify improvements.
• Develop and deliver local Neighbourhood Plans that improve performance, customer satisfaction and community outcomes.
• Work with internal specialist teams and external partners to resolve issues and deliver joined-up services.
• Support community safety initiatives and address anti-social behaviour and safeguarding concerns.
• Use customer insight and performance data to identify trends, manage risks and drive service improvements.
• Manage local budgets and service charge expenditure to deliver value for money.

Requirements

We're looking for someone who is passionate about delivering great customer service and creating positive outcomes for communities. You'll bring:

• Experience within housing management, neighbourhood management or a similar customer-focused housing role.
• Strong knowledge of tenancy management, neighbourhood services and customer service delivery.
• Excellent communication skills with the ability to build relationships and influence a wide range of stakeholders.
• Experience handling complex cases and making confident, balanced decisions.
• The ability to analyse data, identify trends and use insight to improve services.
• Strong organisational skills and the ability to effectively manage competing priorities.

Benefits

• 30 days' annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• Up to 10% pension contribution