Multi Site Business Manager

As a Multi Site Business Manager at Charlotte Tilbury, you will lead and engage your team to achieve sales and operational targets, while demonstrating the unique Tilbury vision.

Responsibilities:

• PEOPLE ACCOUNTABILITIES:
• Manage a large team across different locations, setting them up for success and building a true Tilbury community.
• Handle monthly rota scheduling, payroll budgeting, and forecasting.
• Drive sales success through team motivation to hit daily and monthly KPI targets.
• Oversee people planning, talent management, and succession planning.
• Identify training needs and collaborate with the Area Trainer.
• Lead and motivate a top-performing team through daily briefs and performance meetings.
• Recruit exceptional talent and manage end-to-end recruitment processes.
• Provide support and direction throughout the airport pass application process.

• COMMERCIAL ACCOUNTABILITIES:
• Lead by example, demonstrating limitless results from one customer.
• Drive business KPI performance to achieve market-leading results.
• Ensure the best customer experience is delivered.
• Build brand awareness by creating lasting emotional connections with customers.
• Develop a compelling eventing strategy for the counter.
• Navigate complexities within team and consumer interactions.
• Demonstrate keen business sense in understanding diverse customer needs.
• Report weekly and monthly productivity to the Area Manager.

• OPERATIONAL ACCOUNTABILITIES:
• Liaise with host store partners, senior stakeholders, and external vendors.
• Manage stock levels, analyzing information to provide proactive counsel.
• Adhere to health and safety guidance.
• Execute flawless visual merchandising and grooming standards.

Requirements:

• Disrupt & Innovate: naturally creative, seeking innovative ways to over-perform.
• Win Together: strong emotional intelligence and engaging personable skills.
• Share the Magic: dynamic and inspirational with customers and peers.
• Embrace the Challenge: time management, prioritization, and resilience.

Benefits:

• Structured induction programme – Charlotte's Magic Academy.
• Structured career development.
• Exclusive product launches.
• Access to Tilbury Treats – rewards platform.
• Life assurance, birthdays off work, team sales incentives, and more.