Mid-Market Account Executive

Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Mid-Market Account Executive, you will own the full sales cycle, build relationships with prospective customers, and help organizations modernize their IT and customer experience operations. You will sell to mid-market organizations with approximately 500-1,000 employees, managing a portfolio of prospective accounts and closing opportunities that typically range from $25K - $40K in annual contract value.

Key responsibilities include:

• Owning the full sales cycle, from prospecting and discovery to solution development, negotiation, and close
• Building and converting pipeline through strategic prospecting, consultative selling, and strong customer relationships
• Leading consultative sales conversations to understand customer challenges and build compelling business cases
• Navigating multiple stakeholders to move opportunities forward and drive successful outcomes
• Engaging customers directly through virtual selling and in-person meetings
• Collaborating across teams to deliver effective sales strategies and customer experiences
• Maintaining a healthy pipeline, accurately forecasting revenue, and consistently executing against sales targets

Qualifications include:

• 3-5+ years of full-cycle closing experience in B2B SaaS sales
• Strong sales fundamentals, including prospecting, lead discovery, managing objections, negotiating, and closing new business
• Consultative selling skills, with the ability to understand customer challenges and articulate business value
• A pipeline generation mindset, with a proactive approach to building opportunities and balancing inbound leads with outbound prospecting
• Ownership and drive, with a competitive and resourceful attitude in a fast-paced environment
• A collaborative approach, with effective communication and a willingness to continuously improve

This is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston, MA office. The compensation package includes:

• On-Target Earnings (OTE): $200,000 - $260,000, inclusive of base salary and target variable compensation
• Earning potential: opportunity to earn additional compensation through performance-based commission accelerators
• Comprehensive benefits: medical, dental, vision, equity opportunities, and paid time off