Mid-Market Account Executive

Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Mid-Market Account Executive, you will own the full sales cycle, build relationships with prospective customers, and help organizations modernize their IT and customer experience operations. You will sell to mid-market organizations with approximately 500-1,000 employees, managing a portfolio of prospective accounts and closing opportunities that typically range from $25K - $40K in annual contract value.

Key responsibilities:

• Own the Full Sales Cycle: Manage opportunities from prospecting and discovery through solution development, negotiation, and close, consistently driving new business revenue.
• Build and Convert Pipeline: Proactively identify and engage prospective customers, develop new business opportunities, and leverage internal resources to build a healthy, qualified pipeline.
• Lead Consultative Sales Conversations: Understand customer challenges, uncover business needs, and build compelling business cases that demonstrate the value of Freshworks solutions.
• Navigate Multiple Stakeholders: Build relationships with IT leaders, business decision-makers, and executive stakeholders to move opportunities forward and drive successful outcomes.
• Engage Customer Directly: Combine virtual selling with in-person customer meetings to strengthen relationships and advance strategic opportunities.
• Collaborate Across Teams: Partner with Solutions Engineering, Marketing, and internal stakeholders to deliver effective sales strategies and customer experiences.
• Own Your Results: Maintain a healthy pipeline, accurately forecast revenue, and consistently execute against sales targets.

Qualifications:

• 3-5+ years of full-cycle closing experience in B2B SaaS sales, with a demonstrated history of meeting or exceeding quota.
• Strong Sales Fundamentals: Proven ability to prospect, lead discovery, manage objections, negotiate, and close new business.
• Consultative Selling Skills: Ability to understand customer challenges, articulate business value, and navigate multiple stakeholders throughout the sales process.
• Pipeline Generation Mindset: You're proactive about building opportunities and comfortable balancing inbound leads with outbound prospecting.
• Ownership & Drive: You're competitive, resourceful, and thrive in a fast-paced environment where accountability, execution, and results matter.
• Collaborative Approach: You work effectively with internal teams and bring curiosity, energy, and a willingness to continuously improve.

Compensation & Benefits:

• On-Target Earnings (OTE): $200,000 - $300,000, inclusive of base salary and target variable compensation (50/50 split).
• Earning Potential: Opportunity to earn additional compensation through performance-based commission accelerators.
• Comprehensive Benefits: Medical, dental, vision, equity opportunities, and paid time off.