Medical Receptionist

The Law Medical Group Practice is seeking a reliable and organised Medical Receptionist to join the team at its Wembley branch. The practice is committed to delivering high-quality primary care services to its local community and ensuring smooth day-to-day patient flow through efficient administrative and reception support.

The successful candidate will play a key role in supporting the clinical and non-clinical teams by undertaking a range of front-of-house and administrative duties. This will include managing appointments through EMIS, handling patient queries, processing incoming correspondence, and ensuring information is accurately directed to the relevant clinicians in a timely manner.

The role will involve full front-of-house responsibilities, including welcoming and directing patients, responding to queries, and providing a professional and efficient service both in person and over the telephone.

Working Pattern: Part-time, 27.5 hours per week, Monday to Friday, 1:00 pm to 6:30 pm. The working days and hours are non-negotiable.

Key Responsibilities:

• Manage patient interactions, handle incoming correspondence, and ensure accurate distribution of information to clinicians.
• Provide comprehensive reception support to the multidisciplinary team within the practice.
• Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and internal communication.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.

Person Specification:

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;
• Experience working on EMIS or System One;
• Experience working with the general public.